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❓ Frequently Asked Questions

Facai77 FAQ – Straight Answers to Your Questions

Payment methods, claiming bonuses, resetting your password, managing your account — all the answers Facai77 members ask about most, brought together in one place.

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Quick Help

Live Chat — Chat with us directly in Bangla, with an average response time of under 2 minutes.

Email — email us at support@facai77.best and we'll get back to you within 24 hours.

KYC & Security — support is always on hand for any account security concerns.

Everything You Need to Know About Facai77

Facai77 is a trusted name in Bangladesh's online gaming scene. Thousands of members play, bet, and transact on the platform every day. Naturally, questions come up — especially from new members. This FAQ page is here to give clear, direct answers to the most common ones.

The most common questions we receive are about payments — how long it takes for a bKash transfer to reflect in your account, how to withdraw via Nagad, and what the minimum deposit amount is. Next come bonus-related questions — how to claim them and what the conditions are. Account issues such as forgotten passwords and locked accounts are also among the most frequently asked topics.

Facai77 wants every member to find the information they need with ease and get quick solutions whenever an issue comes up. The answers on this page are regularly updated to ensure accuracy. If you can't find the answer to your question here, feel free to ask directly in Bangla via Live Chat — our support team will assist you straight away.

Click on any question below to expand the full answer. Use the search box at the top to find a specific question by keyword, or filter by topic using the category chips.

Quick Navigation

bKash/Nagad Payment — Supported methods & limits

Password Reset — via OTP or email

Account Closure or Suspension — how to do it

Account Lock — causes and solutions

Promotion Updates — where and when

Welcome Bonus — Steps to claim

Betting & Transaction History — where to find them

FAQs

Detailed answers to the 7 most frequently asked questions

Facai77 supports all the major mobile banking methods in Bangladesh. You can deposit and withdraw directly via bKash, Nagad, and Rocket. Bank transfers are also available.

For deposits:
  • Minimum deposit: ৳300
  • Maximum per transaction: ৳2,00,000
  • Funds arrival time: typically instant (1–5 minutes)
  • No deposit fees
For withdrawals:
  • Minimum withdrawal: ৳500
  • Smaller amounts (under ৳50,000): 5–30 minutes
  • Larger amounts: up to 24 hours (manual verification required)
Keep in mind that withdrawals must be made through the same payment method used for your deposit. The mobile number or bank account name used for deposits and withdrawals must also match the name on your Facai77 account.

Forgetting your password happens to everyone — no need to worry, recovering access to your Facai77 account is quick and easy.

Steps:
  1. On the login page, Go to the login page and click the "Forgot Password?" link.
  2. Enter the mobile number or email address you used when registering.
  3. A 6-digit OTP code will be sent to your mobile — enter it within 5 minutes.
  4. Set a new password — at least 8 characters, using a mix of uppercase, lowercase, and numbers.
  5. Log in with your new password.

If your registered mobile number is no longer active or you can no longer access your email, contact us directly via Live Chat. Our support team will verify your identity (using your NID or account details) and assist you with resetting your password. This process typically takes 15–30 minutes.

Yes, there are two ways to restrict or close your account on Facai77 yourself — temporarily or permanently.

Temporary Suspension (Cooling-Off / Self-Exclusion):
Log in and go to the "Responsible Gaming" section under Account Settings. There you can choose a cooling-off period ranging from 24 hours to 30 days. For a longer break, self-exclusion is available from 3 months up to 5 years. During this period, you will not be able to log in and will not receive any promotional messages. Once the period ends, your account will be reactivated automatically.

Permanent closure:
To permanently close your account, contact us via Live Chat or email support@facai77.best. Our support team will verify your identity before closing the account. If you have a remaining balance, please withdraw it first — retrieving funds after account closure requires a separate process. For more information Responsible Gaming View page.

There are generally a few reasons why an account gets locked, each with its own resolution:

1. Repeated incorrect password attempts:
After five incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or use the "Forgot Password" option to reset it.

2. Security verification required:
If a login attempt is detected from a new device or an unfamiliar location, Facai77 automatically places the account into a temporary security hold. A verification code will be sent to your registered mobile number.

3. Policy violation or KYC issue:
Accounts may be placed under review if there is suspicion of multiple account creation, false information, or any breach of our terms.

In any situation, the fastest way to get help is to reach out via Live Chat. Provide your name and registered mobile number, and our support team will verify your details and resolve the issue right away.

The easiest way to see all active promotions and offers on Facai77 is to Promotions Page and Latest Promotions Page — both pages are kept up to date with all the latest offers.

Update types and schedule:
  • Daily Offers: Fresh cashback and reload offers are added every morning.
  • Weekly Promotions: New weekly tournaments and bonuses are announced every Monday.
  • Special Event: Special offers are available during cricket and football seasons as well as festive periods.
  • Personal Offers: Logged-in members can view personalised offers tailored just for them on their dashboard.

To receive promotional emails and notifications, make sure that option is enabled during registration. If you turned it off previously, you can switch it back on anytime in your profile settings.

Claiming the Facai77 welcome bonus is straightforward — new members can get up to 150% on their first deposit.

Steps to claim your welcome bonus:
  1. Register Complete verification and confirm your account.
  2. Head to the Cashier and make your first deposit — minimum ৳300.
  3. Make sure the welcome bonus option is selected when making your deposit (it's usually applied automatically).
  4. Once your deposit is confirmed, the bonus will be credited to your account automatically.

A few important conditions:
  • The welcome bonus applies to your first deposit only — separate offers apply to subsequent deposits.
  • To withdraw bonus funds, you must meet the specified wagering requirements (typically 20–30x).
  • The bonus claim window is generally 30 days.
To view full terms Promotions Page Visit us.

Your complete betting history and financial transaction records are all accessible within your Facai77 account.

To view your betting history:
  1. Log in.
  2. Click the profile icon at the top.
  3. Go to the "Betting History" or "Game History" section.
  4. Filter by date, game type, or result.

To view transactions (deposits/withdrawals):
  1. Go to your profile and select "Wallet" or "Transaction History".
  2. Here you can view the date, amount, method, and status of every deposit and withdrawal.

All records are readily available for the last 180 days. If you need anything older than that, contact support and they can provide a detailed statement. For any questions about a specific deposit or withdrawal, reach out to support with the reference number.
Didn't find what you were looking for? Type the key term from your question into the search box above. If you still can't find an answer, ask us directly via live chat — our support team responds in under 2 minutes on average.

Why Facai77 Is Trusted

Why members choose Facai77

📱
Easy payments via bKash & Nagad

Transact directly via bKash, Nagad, and Rocket — no bank card or internet banking required. Starting from ৳300, with no deposit fees.

⚡
Fast Withdrawal

Small withdrawals are typically processed within 5–30 minutes. With KYC completed, larger amounts are received within 24 hours. 98% success rate.

🎁
Regular Promotions

From the welcome bonus to daily cashback, weekly tournaments, and seasonal offers — there's always something new on Facai77.

🔒
Account Security

256-bit TLS encryption, two-factor authentication (2FA), and automatic suspicious activity detection — your account is protected at all times.

💬
Bangla Support

Our Bengali-speaking support team is available 24/7. Average live chat response time is under 2 minutes.

🌿
Responsible Gaming

Stay in control of your gaming with free tools like deposit limits, session timers, and self-exclusion. To learn more View here।

Need more help?

The Facai77 support team is always ready

💬
Live Chat

The fastest way to get help. Chat with us in Bangla — average response time under 2 minutes. Available seven days a week from morning till night.

📧
Email Support

For complex issues or if you need to submit documents, support@facai77.best— to email us. You'll receive a reply within 24 hours.

📖
Terms & Conditions

For details on bonus terms, payment policies, or account rules Terms & Conditions and Privacy Policy Read.

🚀

Don't have an account yet? Get started today

Registering with Facai77 is completely free and takes just 3 minutes. Get a 150% welcome bonus on your first deposit.

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150% Welcome Bonus bKash Payment Bangla Support 24/7 Safe & Transparent

18+ only. Responsible Gaming Please follow our policies.

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